Who were just at da Front Desk...der

A taller woman with a large head, glasses, a slight overbite, and a silver-gray bobbish haircut.
She's standing at the front desk for a second, then she picks up a map brochure and says blankly, "A city of the map," and then sort of just sits there as her lower lip falls millimeter by millimeter.

Her friend looks over amusedly. "You mean a map of the city?" A smile slowly draws over the woman's face, like she was remembering her kid who'd been in Vietnam that she'd forgotten. She reminded me a lot of the Allison Janney character in American Beauty.

Probably the single purest expression of dotage since I started working here at the Hotel Idiotica.